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 At Pavilion Technologies, it’s the way we do business.
ValueFirst is Pavilion's unique customer engagement process that guarantees measurable value and lasting results. ValueFirst aligns every aspect of Pavilion's people, process and product with customers' business needs to deliver and demonstrate the incremental and cumulative value of our solutions. From a simplified contracts process to a uniform set of performance metrics on every Model Predictive Control (MPC) and Environmental Compliance solution, Pavilion is dedicated to delivering the highest possible value to customers, faster and better than alternative solutions.
 Value-based Proposals and Contract Process
Included in our project proposals we create a project-specific financial benefits analysis with detailed ROI and cash flow calculations and a solid value proposition that goes beyond "typical" benefits and summaries. Our Sales and Engineering teams work closely with each customer to understand a site's business drivers and pertinent process details to quantify the expected benefits for a project — fostering mutual agreement on and commitment to project objectives and expected value while also facilitating internal project justification.
 Results-driven Project Management
Pavilion's seasoned professionals closely manage each project team to ensure it meets expectations and delivers the promised benefits. Customers receive continuous updates on the progress of projects, and we work side by side with customer teams to aggressively deal with problems as they arise. As a small, focused company, we empower our people to "make it happen" without unnecessary overhead or administrative burden.
 Focus on Lifecycle Cost Reduction
With typical technology solutions customers realize eroding benefits. Not with Pavilion's. We are committed to delivering long-lasting results and the lowest lifecycle cost in the control and environmental industries. On every project, we implement a standard set of performance metrics. These metrics identify when performance is degrading and address problems before they are detected via product and financial measures. What's more, they help us constantly focus and improve our products and services by identifying the root causes of degrading performance and making appropriate adjustments.
 Measuring What's Important
Pavilion augments performance measures with specific Key Performance Indicators (KPIs) that are tailored to each customer and each project. As a part of the early requirements gathering process, our sales and engineering teams work with customers to identify a set of process and/or financial measures that can accurately measure the benefits being delivered. These measures are visible to all stakeholders and keep us focused on what really matters-delivering the promised value.
Flexible Support Offering
Our Maintenance and Support offering is structured to meet the unique needs of every customer and project by providing maximum flexibility in ongoing support. It allows you to choose the options you need and eliminate unnecessary services and costs. We continually enhance our products to reduce service delivery costs and minimize the time it takes to detect and correct problems before they impact your bottom line.
ValueFirst is Pavilion’s commitment to your satisfaction with our solution and your investment.
As part of the ValueFirst methodology, each project begins with a pre-project value assessment. This baseline is used to conduct a value assessment following project implementation. Pavilion’s comprehensive value report indicates the project’s cumulative return on investment. This information enables you to justify the value delivered by the project against expectations and easily compare it to other alternatives for future projects. The report also includes best practices and process refinements identified during the project’s execution to ensure that future implementations build on lessons learned and successes achieved.
Download the ValueFirst Brochure 
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